Monday, January 17, 2011

Customer service wherefore art thou?

I'm sorry to report a very unsatisfactory experience with Sigma.  I have had to return the DP1 for repair (replacement) twice.  Once was because it seemed to leak dust, the second because I bumped it (not hard).  The first was free, the second was expensive.

Understanding the fragility of this little camera I was crazy careful with it.  Frankly since getting an iPhone the DP1 was hardly used at all.  One day the lens refused to retract.  I sent it in for repair and was shocked and disappointed with the response.  The repair technician insinuated that this lovingly used camera was abused.  Any slight rubbing of paint was pointed to as proof.  Huh?  Really?  He then magnanimously offered to sell me a repaired replacement....and I was made to understand that he shouldn't even be doing that.

I contacted Sigma asking to whom I might appeal.  So far zero response.

C'mon Sigma.  You've made a great little imager in an eggshell fragile box.  Take some pride...show some love to your early adopters...stand behind your stuff.

10 comments:

obakesan said...

I fear that service in the consumer industry has taken on the same meaning that service has had in the cattle and sheep industry for some time.

but I wish it wasn't so

Fred said...

ouch, my once and hopeful dreams are dashed at the rocks of poor service. Now, I don't know.

NFL Jerseys cheap said...

good.

security equipment said...

This is not the first of your posts I've read, and you never cease to amaze me. Thank you, and I look forward to reading more.

Exam Cram said...

You made some good points there. I did a search on the topic and found most people will agree with your blog.

Shahana Shafiuddin said...

hmm, unexpected experience.

Haridas Gowra said...

I like this good one..........

Haridas Gowra said...

Good one.........nice post

Msp Dude said...

Great stuff here

Malenadu said...

The only reason these guys can escape with the reason of physical damage a old and very much easily worked technique. For some good Jokes with cartoons please visit.


HTTP://MALENADUGROUP.BLOGSPOT.IN/